Commercial terms built around an approved specification.

Buyer qualification and intended use

Wholesale access is intended for boutiques, gift stores, museum stores, designers, cultural retailers, event buyers, and other legitimate resellers or organizations. JoKiwi may review business identity, market, destination, and intended product use.

MOQ, pricing, and samples

MOQ is product- and variant-specific rather than one site-wide number. The quotation states MOQ, permitted variant mix, sample availability, sample charges, unit pricing, packaging, certificate fees, and price validity. Samples and small orders may use different pricing from production quantities.

USD is the default catalog and quotation currency. Quotations and invoices can also be prepared in EUR, GBP, CAD, or AUD; the quotation states the exchange basis and validity period.

Specifications and selling units

• Product and variant codes form part of the order specification.
• Earrings are treated as pairs unless explicitly identified otherwise.
• Ring assortments preserve the quoted size mix, including US 6, 7, and 8 where specified.
• Necklace lines state whether a chain is included.
• Product-only, box-only, and with-box pricing and packed weights remain separate.

Samples, approvals, and tolerances

The buyer reviews samples, artwork, dimensions, color, material, finish, branding, packaging, and tolerances before approval. Production based on an approved sample may include reasonable batch variation within those tolerances.

Payment and production

Deposits, balances, payment method, currency, bank charges, and the point at which production becomes non-cancellable are stated in the quotation. Lead time begins from the milestone specified there.

Shipping, inspection, and claims

JoKiwi supports worldwide delivery. Packing plan, freight, insurance, Incoterm where used, export documents, customs responsibility, and delivery estimate are confirmed per order.

The buyer should inspect goods immediately. A verified manufacturing defect, material non-conformity, shortage, or incorrect variant reported within 7 calendar days of delivery qualifies for a full refund on eligible affected goods under the accepted order terms. Preserve the goods, certificates, carton, labels, and photo or video evidence while the claim is reviewed.

Inspection and certificate package

JoKiwi provides professional inspection documentation matched to the selected product or production batch. The order record can include approved specifications, quantity checks, packaging checks, and pre-shipment inspection evidence.

Stone-specific grading reports are included only when applicable to the selected variant. The quotation identifies the issuer, report scope, certificate fees if any, and how a report maps to an item or batch.

Compliance and resale claims

The buyer is responsible for destination-market labeling, import, product-safety, tax, and resale requirements unless the quotation assigns a requirement to JoKiwi. Material, origin, gemstone, treatment, and certificate claims must remain consistent with verified order records.