A 7-day quality guarantee for verified order problems.

The 7-day quality guarantee

Inspect the shipment on arrival. Contact JoKiwi within 7 calendar days after recorded delivery with the order number, affected product and variant code, quantity, parcel label, and clear photo or video evidence. If review confirms a manufacturing defect, material non-conformity, shortage, or incorrect variant, JoKiwi provides a full refund for the eligible affected goods under the accepted order terms.

Keep the affected goods, certificates, tags, inner packing, and shipping carton until the review is complete. JoKiwi will provide return or disposal instructions when required.

General eligibility

• The item is unused, unworn, unaltered, undamaged, and complete.
• Original tags, certificates, boxes, accessories, and protective packaging are returned where supplied.
• A quality claim is submitted within 7 calendar days after recorded delivery.
• A return authorization is obtained before sending the parcel.

Products that may be excluded

Engraved or personalized goods, made-to-order pieces, approved custom specifications, private-label packaging, opened hygiene-sensitive earrings, altered jewelry, and wholesale production may be final sale unless defective, materially non-conforming, or otherwise protected by applicable law.

Damage, defect, or incorrect item

Send the order number and clear photos of the item, product code, parcel label, and packaging within 7 calendar days of delivery. A verified quality issue qualifies for a full refund on the eligible affected goods. Replacement or another remedy may be offered only when the buyer agrees.

Refund method and timing

Approved refunds are returned through the agreed payment method where practical after the return is received and inspected. Freight, duties, bank charges, and customization costs are handled according to the accepted terms and reason for return.