How JoKiwi handles personal information.
This notice explains the information collected through the JoKiwi website, how it is used, when it is shared, and the choices available to visitors and buyers.
Last updated 20 September 2026
Information we collect
- Contact and identity information such as name, email, phone or WhatsApp number, country, company, and buyer type.
- Inquiry content, selected products and variants, quantities, packaging choices, specifications, and correspondence.
- Order records such as quotations, approvals, shipping details, and support history when an order proceeds.
- Device and usage information collected through Google Analytics, such as page visits, browser information, approximate location, referral, and interactions.
How information is used
- Respond to questions, prepare quotations, review wholesale eligibility, and provide customer support.
- Plan sourcing, sampling, customization, packaging, fulfillment, and quality review.
- Secure the website, prevent misuse, keep business records, and meet legal obligations.
- Measure website use and improve catalog content and navigation through analytics.
Legal bases and buyer choices
Depending on location and context, processing may be based on steps requested before a contract, performance of a contract, legal obligations, legitimate business interests, or consent. Consent can be withdrawn for future processing.
Service providers and international transfers
JoKiwi may use providers for hosting, databases, security, email, analytics, communications, shipping, and payment operations. Providers receive only the information needed for their service and may process it in other countries. Appropriate safeguards are used where required. JoKiwi does not sell personal information for money.
Retention and security
Information is retained only as long as reasonably needed for the purpose collected, quote and order history, dispute handling, security, and legal or accounting obligations. Safeguards are used, but no internet service can promise absolute security.
Your privacy rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, objection, or withdrawal of consent. You may also have the right to complain to a local data-protection authority. Identity may need to be verified first.
Continue with JoKiwi
info@jokiwi.com