Shipping terms are confirmed before payment.

Worldwide delivery

JoKiwi can arrange international express, tracked parcel, air freight, or another suitable route for supported destinations. The quotation identifies the selected method, estimated transit window, freight charge, insurance where included, and the party responsible for import clearance.

Delivery availability depends on the destination, product, order value, carrier restrictions, and required documents. A global service statement does not mean that every carrier or service level is available to every postal code.

Before shipment

The quotation identifies selected variants, quantity, packaging, estimated production or handling time, shipping method, destination, and available tracking. An estimate becomes a commitment only when included in the accepted order terms.

Dispatch and delivery estimates

Ready-to-ship, sample, made-to-order, engraved, and private-label products have different timelines. Delivery estimates can change because of production approval, carrier operations, customs, public holidays, weather, or destination restrictions.

If a paid order cannot ship within the agreed period, JoKiwi will communicate the delay and available cancellation or revised-delivery options as required by the order terms and applicable law.

Duties, taxes, and import requirements

The quotation should state whether freight, insurance, duties, taxes, brokerage, and customs clearance are included. Unless written otherwise, the buyer is responsible for destination-country import requirements and charges.

Tracking, address changes, and delivery

• Review the consignee name, address, phone number, and import information before approval.
• Address changes after dispatch may be unavailable or create carrier charges.
• Inspect the outer carton before acceptance where practical and retain tracking and delivery records.
• Risk-of-loss or Incoterm allocation for wholesale shipments is stated in the accepted quotation.

Loss or transit damage

Contact JoKiwi promptly with the order number, parcel label, outer-carton photos, inner-packing photos, and clear images of affected items. Keep the parcel and packing materials while a carrier or insurance review is open.